Charlie: Ryan in Fulshear says he has a Wayne Dalton I-Drive garage door system and he says it needs service but everyone he calls comes out and says, “Oh, we have got to replace this one. They no longer make it.” He wants a service provider who will come out there and look at this thing and service it.
Tom: Well it’s funny you asked that question because I have Wayne’s cell number if you want to give it out.
Charlie: Does he live in Dalton?
Tom: The point is, that’s a strange business.
Charlie: It is.
Tom: It’s an up-sell business like crazy. Everybody’s going to up-sell you. There’s very few companies that are just really transparent in what they do and how they’re going to do it so Overhead Door Company of Houston on Main Street, I would certainly give them a call and just say, “Hey, you know, I’ve got a problem with this.” They’ll fix it. All the garage doors can be fixed. All the parts are interchangeable. It’s fine.
Podcast: Play in new window